Legal
Refund Policy
This policy explains the general handling of payments, access, and refund requests.
Digital access
Software and digital resources may be delivered through access, licensing, or digital files. Once access is activated or delivered, refund requests are reviewed case by case unless applicable law requires otherwise.
No refunds based on trading results
Refund requests are not accepted based on market results, losses, performance expectations, or user trading decisions.
Technical issues
If there is a verifiable technical issue related to access, licensing, or delivery, the user should contact support with the information needed to review the case.
How to request review
Send your request through the contact page or WhatsApp, including name, purchase or access email, approximate date, and a description of the issue.